PRIVACY POLICY

WE RESPECT YOUR CONFIDENTIALITY

Last updated: 14 August 2026

Effective from: 14 August 2026

1. WHO WE ARE

This Privacy Policy is issued by StarsAPI Technolabs LLP ("Astromitra", "we", "us", "our"), a limited liability partnership registered in India at K-5/132, Mohan Garden, Uttam Nagar, New Delhi 110059, India.

This policy explains how we handle your information when you use:

the website www.astromitra.com; and
the Astromitra mobile application for Android and iOS (package name com.astromitra.user), and the Astromitra Partner application for astrologers (com.astromitra.partner).

Together we refer to these as the "Services". By creating an account or using the Services, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information you give us

Category	What it includes	Why we need it
Account details	Name, email address, mobile number, password (stored only as a one-way hash), profile photo if you upload one	To create and secure your account, and to contact you about your orders
Birth details (sensitive)	Date of birth, exact time of birth, city and country of birth, and the same details for any second person you enter for Kundli matching or compatibility	These are mathematically required to calculate your birth chart. Without them the Services cannot function
Consultation content	Chat messages you send to astrologers and the questions you ask. Voice consultations are not recorded; we keep only the date, duration and cost of the call	To deliver the consultation, to maintain your chat history, and to bill calls correctly
Order and delivery details	Shipping address, contact number, and for puja bookings your name, gotra and the sankalp details you provide	To deliver products from the Astromitra Store and to perform pujas you have booked
Support communication	Emails, tickets, feedback and any attachments you send us	To answer your queries and keep a record of the issue

2.2 Information collected automatically

Device and app information — device model, operating system version, app version, language setting, crash logs and diagnostic data.
Identifiers — a device identifier and a push notification token, used to deliver notifications and to prevent fraudulent or duplicate free trials.
Usage data — which screens and features you open, and the date and duration of consultations, used to improve the app and to bill consultations correctly.
Device location — with your permission, we use your device's approximate location to calculate location-dependent astrology: sunrise and sunset, Panchang timings (Tithi, Nakshatra, Yoga, Karana), Rahu Kaal, Choghadiya, Hora, muhurat windows, and the house positions of current planetary transits. All of these change with your latitude and longitude, so without a location we cannot compute them for where you actually are.
Approximate location from your IP address — used to display prices in the correct currency and apply the correct tax rules.

Location is used only while you are using the app. We do not track your location in the background, we do not build a location history, and we do not share your location with advertisers. You can refuse the permission or withdraw it later; the app will then ask you to select a city manually instead. Please note that the birth location you type in is separate from your current location and is treated as part of your birth details.

2.3 Payment information

Payments are processed by our payment partner. We do not collect, see or store your full card number, CVV, UPI PIN or net-banking credentials. These are entered directly on the payment provider's secure interface and never reach our servers. We receive only a transaction reference, the amount, the payment status and the last four digits and card type, which we keep as proof of purchase and for accounting and refunds.

3. APP PERMISSIONS

The Astromitra app requests the following permissions. You can refuse or later withdraw any of them in your device settings; only the features that depend on that permission will stop working.

Microphone — required only for voice consultations. It is used while a call is in progress and is not used in the background. Calls are not recorded or stored.
Approximate location — to calculate Panchang, sunrise and sunset, Rahu Kaal, Choghadiya, muhurat and planetary transit positions for the place you are in. Used only while the app is open. If you decline, you can select your city manually instead and everything will still work.
Notifications — to alert you when an astrologer replies, when a report is ready, when an order ships, and for transit or muhurat reminders you have chosen to receive.
Photos, media and storage — to let you save PDF reports to your device and to upload a profile photo.
Network state — to detect connectivity before starting a chat or call.

4. HOW WE USE YOUR INFORMATION

To calculate your birth chart, dashas, transits, matching scores and numerology results.
To calculate Panchang, sunrise and sunset, Rahu Kaal, Choghadiya, muhurat and transit positions for your location.
To connect you with an astrologer and to deliver chat and voice consultations.
To generate the personalised PDF reports you request.
To process payments, subscriptions, refunds and invoices.
To fulfil Astromitra Store orders and puja bookings.
To send you service messages about your account, orders and subscription.
To send promotional messages, only where you have opted in. You can opt out at any time.
To detect and prevent fraud, abuse of free trials, and misuse of the Services.
To meet our legal, tax and accounting obligations.

We do not sell your personal data to anyone. We do not use your birth details or consultation content for advertising or profiling by third parties.

5. AI-ASSISTED CONSULTATIONS

Astromitra offers both human astrologers and AI astrologers. AI astrologers are clearly labelled in the app so that you always know whether you are speaking with a person or with an automated assistant.

When you consult an AI astrologer, the following is sent to a third-party AI processing provider so that a response can be generated: your calculated chart data, your question, and the recent messages in that conversation. Where you speak rather than type, your speech is converted to text by a speech-processing provider.

We instruct our AI providers under contract not to use this content to train their models. However, please do not share information you would not want processed by a third party — including financial account details, government ID numbers, passwords, or detailed medical history.

AI-generated astrological content is produced automatically and is provided for guidance and entertainment. It is not medical, legal, psychological or financial advice.

6. WHO WE SHARE YOUR INFORMATION WITH

We share only what is necessary, and only with the following categories of recipient:

Recipient	What they receive	Purpose
Astrologers on our platform	Your first name, your birth details, your questions and your consultation history with that astrologer	So that they can read your chart and answer you. They are bound by confidentiality terms and may not contact you outside the platform
AI processing providers	Chart data, your question and recent conversation context	To generate responses during AI consultations
Voice and communication infrastructure providers	Live call audio stream and session metadata. Audio is relayed in real time and is not stored by us	To carry voice consultations
Payment gateway	Name, email, mobile number, amount and order reference	To process payments, subscriptions and refunds
Cloud hosting, analytics and crash reporting providers	Data stored on our servers; device and diagnostic data	To host the Services and to detect and fix faults
Shipping and logistics partners	Your name, shipping address and contact number	To deliver Astromitra Store orders
Pandits performing a booked puja	Your name, gotra and sankalp details	To perform the puja you have booked in your name
Professional advisers and authorities	Only what is legally required	Accounting, audit, and compliance with a valid legal order

If our business is ever transferred or restructured, your information may pass to the acquiring entity, which will remain bound by this policy. We will notify you before that happens.

7. INTERNATIONAL TRANSFERS

Our servers are located in India. Some of our service providers process data outside India, including in the United States and the European Union. Where we transfer personal data outside your country, we do so under contractual safeguards requiring an equivalent level of protection, including Standard Contractual Clauses where applicable.

8. HOW LONG WE KEEP YOUR INFORMATION

Account and birth details — for as long as your account is active.
Chat and consultation history — for 24 months, so that you and your astrologer can refer back to it.
Voice consultations — call audio is processed live and is never recorded or stored. We keep only the date, duration and cost of each call as part of your billing record.
Generated PDF reports — for 12 months, so that you can re-download them.
Payment, invoice and tax records — for 8 years, as required by Indian tax and company law. These records are retained even after you delete your account.
Backups — deleted data may persist in encrypted backups for up to 30 days before being overwritten.

9. DELETING YOUR ACCOUNT AND YOUR DATA

You are in control of your data at all times.

In the app: tap Profile in the bottom navigation bar, scroll down and tap Settings, then Delete Account, and confirm. Your account, birth profiles, chat history and saved reports are deleted.
On the web: visit www.astromitra.com/account-delete.php to request deletion without installing the app.
By email: write to info@astromitra.com from your registered email address.

Deletion requests are completed within 30 days. Financial and tax records are retained for the statutory period described in section 8. You may also delete an individual birth profile at any time without deleting your whole account.

10. YOUR RIGHTS

Depending on where you live, you have the right to:

access the personal data we hold about you and obtain a copy;
correct data that is inaccurate or incomplete;
have your data erased;
withdraw consent you have previously given;
object to or restrict certain processing, and to receive your data in a portable format (UK/EU residents);
nominate another person to exercise these rights on your behalf in the event of death or incapacity (India, under the Digital Personal Data Protection Act, 2023);
lodge a complaint with your data protection authority, including the Data Protection Board of India or your local supervisory authority in the UK/EU.

To exercise any of these rights, write to info@astromitra.com. We respond within 30 days.

11. HOW WE PROTECT YOUR INFORMATION

All traffic between your device and our servers is encrypted using TLS.
Passwords are stored only as salted one-way hashes and are never readable by us.
Access to production systems is restricted, logged and protected by multi-factor authentication.
Card and UPI credentials never touch our infrastructure; they are handled entirely by our PCI-DSS compliant payment partner.
Servers are hardened with intrusion prevention, rate limiting and regular security updates.

No system can be guaranteed completely secure. If a data breach affecting your personal data occurs, we will notify you and the relevant authority as required by law.

12. CHILDREN

The Services are intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, write to info@astromitra.com and we will delete it promptly.

Where a parent or guardian enters a child's birth details to obtain a child horoscope or newborn report, the account and all consent remain with the adult account holder.

13. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies to keep you signed in, remember your preferences, and measure how the site is used. You can block or delete cookies in your browser settings; essential cookies are required for login and checkout to work. The mobile app does not use browser cookies, but does use local storage on your device for the same purposes.

14. THIRD-PARTY LINKS

Our Services may link to websites we do not operate. This policy does not apply to them, and we are not responsible for their privacy practices. Please read their policies before sharing information with them.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make a material change, we will update the "Last updated" date above and notify you in the app or by email before the change takes effect. Continued use of the Services after that date means you accept the revised policy.

16. CONTACT US AND GRIEVANCE OFFICER

For any question, request or complaint about this Privacy Policy or your data:

Grievance Officer
Pramod Kumar Sharma
StarsAPI Technolabs LLP
K-5/132, Mohan Garden, Uttam Nagar
New Delhi 110059, India
Email: info@astromitra.com

We acknowledge complaints within 48 hours and resolve them within 30 days, in line with the Information Technology (Intermediary Guidelines) Rules and the Digital Personal Data Protection Act, 2023.

17. RELATED POLICIES

Pramod Sharma

The Founder and Astrologer

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