We Respect Your Confidentiality
Privacy Policy
What we collect when you use Astromitra, why we need it, who sees it, how long we keep it, and how you can see, correct or delete it.
Last Updated: 11 October 2026
On This Page
1. Who We Are
Astromitra.com and the Astromitra apps are run by StarsAPI Technolabs LLP, 132, FF, Block K-5, Mohan Garden, Uttam Nagar, New Delhi 110059, India. This policy explains how we handle your personal data when you use our website or apps. When you use Astromitra, you agree to this policy and to our Terms of Service.
2. What We Collect
| What We Collect | Why We Need It |
|---|---|
| Account details: name, email address and mobile number | To create your account, sign you in and contact you about your orders |
| Birth details: date, time and place of birth, for you and for the profiles you save | To calculate your charts and answer your questions |
| Consultations: chat messages with astrologers, and for voice calls only the date, duration and cost | To give you the consultation, show your history and settle any dispute |
| Orders: what you bought, payments and invoices, and the delivery address and phone number for store orders | To deliver your order, issue invoices and meet tax law |
| Device data: device identifiers, notification tokens and IP address | To send notifications, keep your account secure and show prices in your currency |
You do not need to register to use our free tools or to read the site. We ask you to register only when you buy something or consult an astrologer.
3. How We Use Your Data
- To calculate charts, prepare reports and run your consultations.
- To send messages about your account and orders, such as login codes on WhatsApp or SMS, order confirmations and report delivery emails.
- To keep the Services safe, and to prevent fraud and misuse.
- To meet our legal and tax duties.
- To send offers and news, only if you have agreed to receive them. You can stop them at any time.
4. What We Never Do
- We never sell your personal data or your birth details.
- We never record voice consultations, so there are no call recordings to keep or share.
- We never receive or store your full card number. Card, UPI and bank details are entered on our payment partner’s secure page, or with Google Play or the App Store.
5. Who We Share It With
We share only what each of these needs to do its job:
- The astrologer you consult sees the birth details and questions you share in that consultation.
- Payment partners, including our payment gateway, Google Play and the Apple App Store, process your payments.
- AI service providers process your questions so that our AI astrologers can answer them.
- Messaging and email providers deliver login codes, order updates and reports.
- Hosting providers run the servers our Services are on.
- Courier companies receive your name, address and phone number to deliver store orders and prasad.
- Government authorities, only when the law requires it.
7. How Long We Keep It
| Data | How Long | Why |
|---|---|---|
| Account, birth profiles, chats and reports | Until you delete them or your account | So that you can use them whenever you come back |
| Invoices, payment and tax records | 8 years | Required by Indian tax and company law; cannot be deleted on request |
| Records of open disputes, refund claims or legal matters | Until the matter is closed | To protect both you and us while it is open |
| Encrypted backups | Up to 30 days | Deleted data may stay in backups until they are overwritten |
8. Your Rights
- Ask for a copy of the personal data we hold about you.
- Correct details that are wrong or out of date.
- Delete a single birth profile or conversation in the app, or delete your whole account.
- Withdraw your consent to offers and news at any time.
- Complain to our Grievance Officer, below.
These rights are given by India’s Digital Personal Data Protection Act, 2023. If the law of the country you live in gives you more rights, we honour them. To use a right, email info@astromitra.com from your registered email address.
9. Security
- All pages and apps talk to our servers over an encrypted connection (HTTPS).
- Payments are made on our payment partners’ secure systems, not on ours.
- Our backups are encrypted.
10. Children
Astromitra is meant for people aged 18 and over. A parent or legal guardian may enter a child’s birth details for a child or newborn horoscope; the data then stays part of the parent’s account.
11. Changes to This Policy
When we change this policy, we update the date at the top of this page. We tell you about material changes in the app or by email before they take effect.
12. Grievance Officer
Complaints are acknowledged within 48 hours and resolved within 30 days, as set by the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021.
Questions
Common Questions
No. Astromitra never sells your personal data or your birth details. They are used only to calculate your charts, answer your questions and deliver what you order.
No. Voice consultations are not recorded. Only the date, duration and cost of each call are kept, as part of your billing record.
No. Card, UPI and bank details are entered on our payment partner’s secure page, or with Google Play or the App Store. Astromitra never receives your full card number.
In the app, tap Profile, then Settings, then Delete Account. Without the app, email info@astromitra.com from your registered email with the subject "Account Deletion Request".
