REFUND & CANCELLATION POLICY

Last updated: 14 August 2026

1. THE PRINCIPLE WE FOLLOW

If we fail to deliver what you paid for, you get your money back. If the service was delivered as described, it is not refundable simply because the outcome was not what you hoped for.

Astrology is guidance, not a guaranteed result. Predictions, remedies, gemstones and pujas are provided in good faith and based on classical astrological principles. We cannot and do not guarantee any specific life outcome, and a refund cannot be claimed on the ground that a prediction did not come true or a remedy did not produce the desired effect.

This policy is issued by StarsAPI Technolabs LLP, the operator of Astromitra.

2. HOW REFUNDS ARE PROCESSED

Where you bought the item decides how it is refunded:

• Digital items bought inside the mobile app — consultation credits, PDF reports and MitraPro subscriptions are billed by Google Play or the Apple App Store. Refunds for these are processed by the store under its own refund rules. You may also raise the request with us and we will support your claim with the store.
• Everything else — website purchases, Astromitra Store orders and puja bookings are billed by our payment gateway. Approved refunds are returned to the original payment method.

Approved refunds are initiated within 3 working days. The amount usually reaches your account within 5 to 10 working days, depending on your bank or card issuer. Store refunds follow the store's own timeline.

3. CONSULTATIONS (CHAT AND VOICE)

Full refund is given when

• the astrologer did not join, or ended the session without answering;
• the session failed because of a technical fault on our side;
• you were charged twice for the same session;
• you were charged after the session had already ended.

Refund is not given when

• the consultation was completed and the astrologer answered your questions;
• the call dropped because of your own network or device;
• you disagree with the prediction, remedy or advice given;
• you gave incorrect birth details. A chart calculated from wrong data is not a service failure. Where the error is honest and reported within 24 hours, we will usually offer a free re-reading rather than a refund.

Unused consultation credits do not expire while your account is active, but are not exchangeable for cash.

4. PDF REPORTS

4.1 Instant reports

Instant reports are generated automatically within minutes and personally for you from your own birth details, so they cannot be resold or returned once produced.

• Full refund if the report failed to generate, arrived corrupted, or was for the wrong person's details due to our error.
• Full refund if you were charged more than once for the same report.
• No refund once the report has been successfully generated and made available for download, unless one of the above applies.

4.2 Reports written individually by an astrologer

Some reports are prepared personally by one of our astrologers rather than generated instantly. These are delivered within 5 to 7 working days, and the timeline is shown on the product page before you order.

• Full refund if you cancel before work on your report has begun.
• Full refund if the report is delayed beyond 15 working days and we have not agreed a revised date with you.
• Full refund if we are unable to prepare the report at all.
• No refund once the completed report has been delivered to you, except where section 4.3 applies.

Where an astrologer has already started work but the report is not yet delivered, we will discuss a fair partial refund with you.

4.3 Errors in any report

If a report is incomplete, contains a calculation error, or was prepared from details other than the ones you submitted, tell us and we will correct and reissue it free of charge. If a corrected report still cannot be delivered, you receive a full refund.

5. MITRAPRO SUBSCRIPTION

• You may cancel at any time. Cancellation stops the next renewal; it does not refund the period already paid for.
• You keep access to MitraPro features until the end of the period you have paid for.
• If a free trial is offered, cancel before the trial ends and you will not be charged.
• Subscriptions purchased through Google Play or the App Store are cancelled from your store account, not from within the app. We cannot cancel them on your behalf.
• If you are charged after cancelling, or charged twice, that payment is refunded in full.

6. PUJA BOOKINGS

• Full refund if you cancel at least 48 hours before the scheduled puja.
• 50% refund if you cancel between 48 and 24 hours before, as materials and pandit arrangements are already committed.
• No refund within 24 hours of the scheduled time, or after the puja has been performed.
• Full refund if we are unable to perform the puja on the agreed date and no alternative date is acceptable to you.

Where a puja is delayed by circumstances beyond our control, we will offer you a rescheduled date first. A refund is available if the new date does not suit you.

7. ASTROMITRA STORE — GEMSTONES, RUDRAKSHA AND ACCESSORIES

7.1 Returns

You may return an item within 7 days of delivery if:

• it arrived damaged, defective or broken;
• the wrong item, weight or size was sent;
• the item does not match its description or the certificate supplied with it.

To be accepted, the item must be unused and unworn, in its original packaging, with all tags, certificates and seals intact.

7.2 What cannot be returned

• Items that have been worn, energised, drilled, resized or set into jewellery on your instruction.
• Items made or engraved to order.
• Items returned without their original certificate or with a broken seal.
• Items reported after the 7-day window.
• Items returned because the expected astrological benefit was not experienced. Gemstones, rudraksha and yantras are traditional remedial items. No result is guaranteed and dissatisfaction with the outcome is not a defect.

7.3 How to raise a return

Email info@astromitra.com within 7 days of delivery with your order number and clear photographs of the item and its packaging. Please send an unboxing video where possible — it helps us settle damage claims quickly.

Once we receive and inspect the returned item, the refund is initiated within 3 working days. Return shipping is paid by us where the item was damaged, defective or incorrect, and by you in all other cases.

7.4 Cancellation before dispatch

Orders can be cancelled for a full refund at any time before dispatch. Once the order has been handed to the courier it can no longer be cancelled, and the return process above applies.

8. DUPLICATE AND FAILED PAYMENTS

If money left your account but the order was not created, or you were charged more than once for the same item, the extra amount is refunded in full. Write to us with the transaction reference. Payments that fail at the gateway are usually reversed automatically by your bank within 5 to 7 working days.

9. HOW TO REQUEST A REFUND

Email info@astromitra.com with:

• your registered email address or mobile number;
• the order or transaction reference;
• what you are asking for and why;
• photographs or screenshots, where relevant.

We acknowledge every request within 48 hours and decide within 7 working days. If we decline, we will tell you why.

10. YOUR CONSUMER RIGHTS

Nothing in this policy limits any right you have under the law that applies to you, including the Consumer Protection Act, 2019 in India and statutory rights available to consumers in the UK, the European Union and other jurisdictions. Where the law gives you a stronger right than this policy, the law prevails.

11. CONTACT

StarsAPI Technolabs LLP
K-5/132, Mohan Garden, Uttam Nagar
New Delhi 110059, India
Email: info@astromitra.com

© StarsAPI Technolabs LLP. Astromitra is a trademark of StarsAPI Technolabs LLP.