CONTACT ASTROMITRA
We are Happy to Help
Registered Office
StarsAPI Technolabs LLP
132, FF, Block K-5, Mohan Garden, Uttam Nagar
New Delhi – 110059, India
Email: info@astromitra.com
What to write to us about
- Order or report status — send your order number and registered email.
- Refunds and cancellations — see our Refund and Cancellation Policy, then write to us with your order reference.
- Store orders and deliveries — see our Shipping and Delivery Policy. For a damaged item, please send photographs within 48 hours of delivery.
- Privacy, data access or account deletion — see Delete your account and our Privacy Policy.
- Complaints — write to our Grievance Officer below.
Grievance Officer
Pramod Kumar Sharma
Grievance Officer, StarsAPI Technolabs LLP
132, FF, Block K-5, Mohan Garden, Uttam Nagar
New Delhi – 110059, India
Email: info@astromitra.com
Frequently Asked Questions
How can I check the status of my order?
Send your order details on WhatsApp to +91 9999137655 or email info@astromitra.com. We will get back to you at the earliest.
How quickly will I receive my report?
Instant reports are generated within a few minutes of payment. Reports that are individually written by an astrologer are delivered within 5 to 7 working days; the timeline for each report is shown on its product page before you order.
How is the report delivered?
Reports are delivered digitally — as a download in your Astromitra account and by email to your registered address. Reports are never sent by courier.
How long do store orders take to arrive?
Gemstones, rudraksha and other items are dispatched within 2 working days and usually delivered within 5 to 10 working days in India. See our Shipping and Delivery Policy.
When can I ask for a refund?
If a report fails to generate, an astrologer does not join your session, a written report is delayed beyond 15 working days, or you are charged twice, you get a full refund. Our Refund and Cancellation Policy covers every situation in detail.
How is the astrology report prepared?
All charts and calculations come from our own astronomical engine. Reports ordered from our paid services section are written individually by our astrologers. The app also offers instant AI-assisted reports, which are clearly marked as such.
Am I talking to a real astrologer or to AI?
Both are available on Astromitra, and every astrologer profile is clearly marked so you always know which one you have chosen.
Who is the principal astrologer at Astromitra?
Mr. Pramod Sharma, a 5th-generation astrologer with more than two decades of practice, is the principal astrologer at Astromitra.
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